accidentmanagement.app

For accident management companies

Every claim, contact and vehicle. One system.

A web application that runs the day-to-day of an accident management business: from first call to final invoice, across your clients, solicitors, assessors, insurers, repairers and salvage buyers.

Book a demo See what it does

Already live with a UK accident management company. Tailored to each client.

Built around how claims actually run

Not a generic CRM with a claims template bolted on. Every screen is designed for accident management.

Case management

Track each case from intake to completion with clear statuses: in hire, off hire, recovery & storage, hire & repair. Attach documents and keep the full history in one place.

Guided case intake

A step-by-step workflow captures the client, their vehicle, the accident and the third party, so nothing is missed and every case starts complete.

Hire fleet

Manage your hire vehicles, their events and documents, and see which car is on which case. Configurable hire rates and locations.

Invoicing

Generate invoices and salvage invoices as PDFs, with VAT handled for you and calculations kept consistent across every case.

Solicitor instructions

Produce solicitor instruction documents straight from the case and email them out, with the correspondence recorded against the case.

Reports & calendar

See vehicle status at a glance and keep on top of upcoming dates with a built-in calendar view.

Vehicle lookups

Look up a vehicle's MOT history and DVLA vehicle details from its registration to save re-keying and reduce errors.

Email in the case file

Send and keep emails against the case, so anyone on the team can see what was said and to whom.

Users & access

Secure sign-in with user accounts for your team, and administration screens for settings, rates and locations.

All your relationships, connected to the case

Accident management is a network business. Keep every party in one directory and link them to the cases they're involved in.

  • ClientsYour customers and their vehicles
  • SolicitorsPanel firms and instructions
  • AssessorsEngineers and damage assessments
  • InsurersThird-party and client insurers
  • RepairersRepair centres handling the work
  • Salvage operatorsPurchasers of total-loss vehicles

From first call to final invoice

  1. Intake

    Capture client, vehicle, accident and third-party details in a guided flow.

  2. Instruct

    Assign solicitors, assessors and repairers and send instructions.

  3. Hire & repair

    Allocate a hire vehicle and track the repair or recovery and storage.

  4. Resolve

    Settle total losses with salvage purchasers and close out the case.

  5. Invoice

    Produce accurate PDF invoices and report on the whole operation.

Tailored to your business

Every accident management company works a little differently. We configure and extend the system around your processes, rather than asking you to change them.

  • Your branding on documents, invoices and emails
  • Your hire rates, locations and VAT settings
  • Custom fields, workflows and reports
  • Your own hosted instance, with your data kept separate
  • Direct support from the developers who built it

See it working with your data in mind

Get in touch with Ascend Systems for a walkthrough and a conversation about what your business needs.

Contact Ascend Systems